“Anne McDougall not only ran the course successfully, but also sat around the table and shared ideas and knowledge with each group.”

Fahad Ismail Taher-AVP Treasury Operations , Gulf International Bank, Bahrain

 Developing Positive People Skills

18 - 22 Jan 2009  •  Crowne Plaza Hotel (Shk. Zayed Road)  •  Dubai 

Event Overview

By Attending This Practical Course You Will:

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Understand what makes people who they are

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Discover how you can control negative behaviour by understanding Emotional Intelligence (EI)

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Communicate more effectively using the correct channels

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Make positive first impressions every time across all cultures

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Become a powerful and persuasive presenter

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Understand team members’ talents and link them to organisational goals

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Master the art of giving constructive feedback

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Recognise the importance of coaching and mentoring to improve performance

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Learn how to deal with difficult people and situations

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Create a sense of urgency and action to solve problems and make decisions

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Make creativity and innovation part of your daily activity

Led By Expert Course Leader

Anne McDougall
Director,
Innovate ThroughTraining and Development (ITTD), UK



About the event

Managing people effectively has always seemed more like an art than a science, and how you manage has always been the number one factor influencing the performance of teams and employees. This is why understanding what makes people tick is invaluable. Not only understanding your own motivations and concerns but being able to understand others’ is what it takes to develop a truly effective management style.

In an increasingly complex and demanding working environment, pressure and stress build up can result in unwanted incidents, which often hinder the efforts made to motivate employees to perform to their best and encourage a positive working environment. This is where effective people skills make an enormous difference and the effectiveness of management is tested.

Conflict resolution, empathy and the ability to relate appropriately to team members is priceless when trying to develop a positive working culture that thrives on high levels of motivation and morale, and makes work more enjoyable for everyone.

This is where IIR’s highly successful course, Developing Positive People Skills comes in. It will help you ensure that you have these vital people skills: skills that will help you deal with difficult people and situations, that will help you respond aptly when you are under pressure, that will help motivate your team and build a healthy work environment.

In just five days, from 18-22 January 2009, this highly experiential course will show you how to make huge improvements in your own personal effectiveness. Course Director Anne McDougall will help you transform your approach to work and your associates, and will provide you with a host of valuable tips to incorporate innovation and creativity into your corporate culture.

This course is packed with case studies and interactive sessions and I can guarantee you will leave Developing Positive People Skills with new understandings that will benefit you personally, and your organisation.

Who Should Attend?

• Executive Managers
• Senior Managers
• Business Unit Managers
• Team Leaders/Supervisors
• Professionals aspiring to be effective managers

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