Top 5 Learning Objectives

1. Maximise your resources and deliver sustainable improvements in patient-centred care
2. Process map the entire patient journey identifying all key stakeholders to develop a full understanding of your current situation
3. Analyse your system to identify bottlenecks and areas for improvement where you can increase the fl ow of patients and reduce waste in direct care and support services of all kinds.
4. Proactively manage clinic, bed, diagnostic or support services capacity and resource allocation to ensure you work in the most effi cient way to minimise waiting times and discharge in-patients in a timely manner, and achieve excellence in the patient experience
5. Implement best practice ideas which will help you achieve excellence in patient fl ows

Who Should Attend?

This practical and interactive course is highly beneficial for healthcare professionals who are responsible for streamlining patient processes, such as Nursing and Clinical Directors, Directors Emergency Departments, Clinical Redesign and Patient Flow Managers. Hospital and Project Managers, Consultants and Operational Managers will also certainly benefit from the course.