Course Overview

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As someone with responsibility for reducing wait times, improving the patient journey, or improving a critical support service, without a doubt you will recognise the immediate benefits that a strategic and managed response to patient flow and process improvement can reap. Healthcare facilities are vertical structures, yet your patients take a horizontal journey. Although every hospital is good at clinical care and clinical decision-making, it often seems difficult to make progress in improving the patient journey in clinics and in-patient services, and to improve the support services necessary for patient flow.

This course will guide you through the principles of patient flow and process improvement and show you how to apply the lessons of Lean Thinking to enable true process redesign in your healthcare setting.

Introduction To Patient Flow Management
Hear an overview of the course; share your patient flow and process improvement challenges, goals and learning objectives.

Interactive session:
Introduction to applying process improvement methods to your situation

Improving Patient And Process Flow Management
Improving patient and process flow means understanding how to visualise what needs to change.

Interactive session:
Learning to see your own process improvement

Getting The Focus Right
You have grasped the principles and the basics of the improvement methodology. Now pursue real improvement by getting the focus right

Interactive sessions:
Capacity and demand in your programme

Interventions that really work in clinics, in in-patient wards, for specialised services and for support and diagnostic services, make good use of process science.

Interactive sessions:
Working with your team, queues and bottlenecks

• Monitoring and evaluating improved flows
• Sustaining the change; objectives and roles
• Continuous improvement