About Your Expert Course Leader

Alan Power
Managing Director
Mpower, UK

Alan Power first entered operations management in 1989 when he was invited to set up a new, centralised mortgage operation for the UK’s TSB Bank. Alan had previously been Director of HR & Quality for Mortgage Express Ltd, where he had launched a successful quality management programme. It was the success of this programme that directly led to his appointment as General Manager of the new operating company, TSB Homeloans. The new company was set up with a strong focus on operational excellence, using tools and techniques that would today be recognised as Lean Thinking and Six Sigma and the approaches collectively known as Business Excellence. In 1996 the TSB Homeloans won the Scottish Quality Award for Business Excellence, and award based on the EFQM Excellence Model.

In 1997 the newly formed Lloyds TSB Group adopted the EFQM Model as a strategic business improvement tool and Alan headed up the division that launched the approach across some 40 business units. The biggest, potential impact of Quality Management was expected to be realised in the Group’s Operations Division where Alan transferred in 2001 to head up a team of change agents responsible for delivering operational excellence in cards, insurance and mortgage operations. In 2003 Alan left Lloyds TSB to set up his own consultancy specialising in operations management, business excellence, lean thinking, 6 sigma and customer service.

Alan is a visiting tutor with the University of Warwick School of Manufacturing where he lectures on operations management on a senior manager MBA programme and at the University of Leicester where he lectures on a Masters quality management programme.