Course Overview

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Registration will be at 07:30 on the first day. The course sessions will start promptly at 08:00 and end at 14:30 each day. There will be two short breaks for refreshments at appropriate times and lunch will be served at the end of each day’s sessions.

Managing operations effectively requires both strategic and tactical skills and is one of the most critical aspects of an organisation. Effective and efficient utilisation of resources by an organisation determines its success in the long run and operations management is meant to achieve this.

The course will cover all aspects of operations management from basic definitions, through strategies, concepts, approaches and processes to help manage and improve operations.

It will look into translating organisational goals into operational performance objectives of quality, speed, dependability, flexibility and cost. Planning and controlling operational activities such as capacity, inventory and supply chain and quality will be addressed as well as more modern approaches to operations improvement like Lean, Just In Time and Six Sigma.

Day One
Operations Management
The Strategic Role Of Operations Management

Day Two
Layout And Flow
Job Design And Work Organisation
The Nature Of Planning And Control

Day Three
Capacity Planning And Control
Inventory Planning And Control
Supply Chain Planning And Control

Day Four
Lean Operations
Just In Time (JIT)

Day Five
Quality Planning And Control
Operations Improvement
Strategic Quality Management