Course Overview

Registration will be at 07.30 on the first day. Course sessions will start promptly at 08.00 and end at 14.30 each day. There will be two short breaks for refreshments, and lunch will be served at the end of each day’s sessions.

As part of the management team in your organisation, you will find this course will help you to update your skills in line with the need created by today’s dynamic and fast-moving business environment.

This course is exciting and interactive, and is designed to provide you with the professional skills and tools you need to do your job effectively, contributing to personal and organisational success. It will offer you the opportunity to test and learn from the best, using case studies and current examples from the international business community. You will also get the opportunity to test out new ways of working in a safe environment

After this course you will:

• Understand how your role contributes to organisational success
• Be able to create a first class team through competency based recruitment, training and appraisal
• Understand what motivates employees to achieve higher performance
• Know how to communicate persuasively, one to one, and in meetings
• Know how to drive and motivate yourself and others
• Be able to develop people for superior performance
• Resolve conflict through collaboration, creating Win-Win outcomes
• Develop the skills of innovation by challenging the norms and asking “Why not?”
• Understand the dangers of the “comfort zone”
• Extend your peripheral vision to enable you to understand coming\ threats and anticipate opportunities
• Create an inspirational organisational environment which will encourage creativity and market place success
  
  
  

Day One - Discover how to change your mindset and ensure that you contribute to your
organisation’s success.

• Your Organisation’s Business And Your Role In It
  Practical Exercises
  
  
• Keeping Your Skills And Knowledge Up-Dated
  Practical Exercises
  
  
• Increasing Productivity And Efficiency
  Practical Exercises
  
  

Day Two - Communicating For Commitment

• Improving Informal And Formal Communication Skills
  Practical Exercises
  
  
• Louder Than Words – How To Use Body Talk Professionally
  Practical Exercises
  
  
• The Seven Essentials For A Good Voice – Understanding The Impact Of Your Voice When Communicating
  Practical Exercises
  
  
• Understanding How Toxic Words And Phrases Impact Performance
  Practical Exercises
  
  
• Persuading And Influencing
  Practical Exercises
  
  
• How Great Leaders Use Meetings To Get Key Messages To Inspire And Motivate
  Practical Exercises
  
  
• Understanding How Social Media Can Help Your Business
  Practical Exercises

Day Three - Before you can prioritise the conflicting demands on your time, you must understand your own, your managers’ and your organisation’s objectives .

• Linking this to the Key Result Areas of your role, you will:
  
  
• Time Management, Planning And Achieving Work/Life Balance
  
  
• The Time Of Your Life
  Practical Exercises
  
  
• How To Handle Multiple Priorities
  Practical Exercises
  
  
• Helping Your Managers Delegate
  Practical Exercises
  
  
• Understanding And Managing Stress
  Practical Exercises
  
  
• Work/Life Balance
  Practical Exercises

Day Four - Understanding how to resolve conflict and developing your critical thinking skills

How To Handle Difficult People And Situations

• Why Conflict Occurs In Organisations
  Practical Exercises
  
  
• Conflict Resolution
  Practical Exercises
  
  
• How Giving And Taking Feedback Can Help Prevent Conflict
  Practical Exercises
  
  
• Developing Your Thinking Skills
  Practical Exercises
  Practical Session: Discussion Of Case Studies And Live Situations

Day Five - Today you will get the opportunity to discover the techniques great leaders and great organisations use for sustained success. To survive in this increasingly competitive global market, innovation and creativity need to become part of everybody’s daily plan.

Achieving Higher Performance

• Creating A Culture Of Change
  Practical Exercises
  
  
• Accelerated Learning Techniques
  Practical Exercises
  
  
• How To Avoid Complacency In Your Organis
  Practical Exercises
  
  
• How To Extend Your Peripheral Vision
  Practical Exercises
  
  
• Summary Of Course And Question & Answer Session