Course Overview

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Course Overview
Listening carefully to the feedback from our customers and studying research carried out jointly with your course facilitator, IIR Middle East has designed this new short course. We think that in C21st management that the phrase …

‘Our people are our most important asset’… needs to be fully lived up to by all organisations, whether in the public, private or the third (charitable) sector. We believe that all managers need to be conscious of the impact made by Human Resources. Managers should be aware of the quality of their Employee Relations (ER) to shape both HR and ER resources so as to make a positive impact on bottomline efficiency, profitability and the Quality of Working Life(QWL).

The two-day course is targeted towards middle and senior managers and has been specially built to answer needs at those levels.

Course Methodology
This course will be conducted in a professional atmosphere, amongst like-minded colleagues. You will be working in groups to expand on topics presented by your course leader. The course will challenge the way in which you are using the intellectual capital of your staff.

Course Timings:
Course registration will be at 07.30 on the first morning. The course will start promptly at 08.00 and finish at 14.30. There will be two short refreshment breaks and lunch will be served after the end of each day’s sessions.

Course Agenda
• Putting HR in context
  - Political, Economic, Social and Technical (PEST)
• Human Resources (HR) and Employee Relations (ER) – the inseparables
• Innovation and managing intellectual capital
• HR’s strategic role
• HR and the bottom-line
• HR – revenue earner or cost centre?
• Selection, placement, development and retention
• Communication – the art of listening to employees
• Methods of creating ‘Employee Voice’ programmes
• Coaching as a cost efficient learning and development method
• The 80:20 principle applied to your people and what it means for you
• Managing performance effectively
• Reward and total reward
• Establishing an employer brand
• Building a high Quality of Working Life (QWL)
• To outsource HR functions or not?
• Managing the change in HR/ER
• New thinking in Human Capital Management
• Corporate governance responsibilities – the OECD guidelines
• Up-to-date Gulf region research in ER and what it indicates
• Successful HR in the economic downturn
• Building your model for HR Success – ‘The Way Ahead’