| 08.00 |
Breakfast For VIP Members |
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| 08.30 |
Registration And Morning Coffee |
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| 09.00 |
Opening Remarks From The Chair
David Cavell, Author, The Prepaid Card Phenomenon, UK |
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| 09.15 |
Consumers, Mobile Technology And The Future: Analysing The Factors Behind The Consumer Uptake Of New Technologies In Financial Services
• Key changes in consumer behaviour and their impact on financial services
• Identifying trends in transactions and money use
• The limits to customer service and why the future is mobile
• Consumer trust in technology and the financial sector
• Forecasting the future use of mobile technologies and strategies for overcoming barriers to growth
Barry Clarke, Account Director and Futurologist, Future Foundation, UK |
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| 10.00 |
Salik – A Smarter Way To Travel: ‘Contactless’ Prepaid Transit Fares
• Business plan and implementation strategies
• Transitioning to contactless ticketing
• Potential usage of the smart card beyond closed loop fare collection
• What opportunities can other NFC players get in partnering with transport ticketing operators?
Senior Representative, Transport, RTA, UA |
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| 10.30 |
Morning Coffee And Networking Break |
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| 11.00 |
Innovation Based On Customer Demand: Offering The Customer What They Want
• Focussing your resources on innovative products that can be offered, but aren’t
• How much money should be spent on R&D to offer the customer products they want?
• Need Gap Analysis: Ensuring you are offering products your customer wants rather than offering them what the bank wants
• Using customer feedback to foster innovation
Kaizar Patla, Senior Vice-President, Business Head, Cards, Abu Dhabi Commercial Bank, UAE |
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| 11.30 |
Retailers As Phone Companies: Carrefour Italia and Vodafone; Launching A Strategic MVNO Partnership
• The MVNO market in Italy and MVNO models
• Paving the way for retailers to operate in the mobile sector
• Identifying key success factors and lessons learned
• Integration with the core business and loyalty programme
• The future of MVNOs: What advancements are in the development stage
Antonio Cortina, CEO, Carrefour Italia Mobile, Italy |
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| 12.00 |
The Importance Of Branding During A Financial Crisis: Lessons From The Luxury Retail Industry
• How luxury retailers and brands have harnessed the power of brand to successfully launch new products during a recession
• Getting the business proposition right: Ensuring you market your products and services to the right customer base
• Understanding how consumer behaviour can impact the success of a new product launch
• Ensuring a real ROI on your new business venture: What are the measurables?
Henning Fries, General Manager & Regional Director, The Monarch Dubai, UAE |
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| 12.30 |
Lunch |
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| 13.30 |
Survive And Thrive In The 21st Century: The Forces Shaping The Cards And Payments Environment In The GCC
• Keeping up to speed with the range of emerging payment alternatives: who will win the race?
• Mobile payments, NFC/contactless payments, reloadable debit cards
• Surveying which payment types will take off first – micro, online, mobile, contactless
Rashed Majed Al Abbar, Director, Mobile Commerce, Etisalat, UAE
Samee Zafar, Director, Edgar, Dunn & Company UK
Jeff Dennes, Executive Director, Mobile & Money Movement, USAA, USA |
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| 14.00 |
Examining The Market For Prepaid - What Are The Fastest Growing Segments And What Is The ROI?
• Innovations in prepaid and how they could attract and retain customers – banking, government and corporate prepaid
• Lessons learnt from US, Europe and Asia: banking, travel, personal spend, corporate |
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| 14.30 |
Key Considerations In Implementing A Prepaid Programme – Launching A Competitive Card Product
• Assessing new markets, entry considerations and customer types
• Strategies for capitalising on growth opportunities in prepaid cards
• Utilising prepaid to facilitate product specific loyalty or rewards programmes
• Incorporating the best elements of open and closed loop
Hatim H. Moussa, Vice President, Head, Remittance Business, The National Commercial Bank, KSA |
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| 15.00 |
International Case Study: Implementing A Single Contactless Payment System For Public Transport |
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| 15.30 |
Afternoon Networking Break |
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| 16.00 |
Driving Growth Through Cards And Payments Innovations: Strategies For Responding To Margin Pressure
• Changing payment needs in 21st century business models – where will payments innovation occur?
• Meeting the challenges of innovation from non-traditional players
• Identifying payment solutions that attract clients and generate revenue |
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| 16.30 |
Winning New Loyalty
• Next-generation electronic and mobile commerce: ways to increase loyalty and reduce churn
• Acquiring new customers and retain existing payment card holders in tougher times
• Overcoming the economic challenges facing the payment card industry
• Examining the profitable aspects: Where loyalty counts in revenue
Nur Olcer, Senior Vice President, Strategic Business Development, GarantiBank, Turkey |
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| 17.00 |
End Of Day One |
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