Course Overview

Administrator To Manager – The Transition Phase
• The knowledge, skills and attitudes you need to manage yourself and others effectively
• The challenges associated with the transition from an operational role to a supervisory/management role
• The importance of goal setting, prioritising and planning to gain the most from this course

Management Styles
• Identifying the new skills you need to develop to become an outstanding supervisor or manager
• Different management styles and the impact of those on the performance of the team
• The importance of adapting your personal management style to the situation and the individual

Communication Matters
• The importance of communicating in all directions in a supervisory or management role
• Listening for facts and feelings in any conversation with senior managers, colleagues and customers
• Effectively giving and receiving feedback to improve performance
• The barriers you may face as you make the transition from a purely administrative role to one where you supervise or manage others, and strategies to overcome them

Assertion And Respect
• Recognising the importance of adopting more assertive behaviours in your new role as a supervisor or manager
• Understanding the difference between aggressive, passive and assertive behaviours
• Learning to say ‘no’ when necessary and to handle criticism in a positive way
• Tackling difficult situations and approaching challenging conversations
• Partnering with senior people and developing trusting relationships

Structuring Presentations
• The five ‘W’s’ – key areas to consider when planning a presentation for a senior manager
• How to elicit information from your manager to create the body of the presentation accurately
• Structuring the presentation and creating anchors for your audience
• How to propose ideas – using benefits that are relevant to the audience
• The importance of the time and attention graph
• Opening and closing the presentation with high impact content
• Evaluating your presentation and receiving feedback

Introduction To Performance Management
• The benefits of managing performance and goal setting
• The difference between standards and targets, and how to use them positively
• Aligning organisational objectives and team objectives with individual goals and aspirations
• The importance of planning for one-to-one conversations for performance development reviews
• Conducting a performance review and coaching to improve performance and motivation

Managing Change
• What is organisational change?
• A useful change management model
• The psychology of change and the manager’s role at each stage of the process
• The importance of goal setting and identifying clear objectives
• Becoming a role-model for solution-based thinking

Coaching...Make It A Habit!
• The key skills used in coaching practice and the benefits of coaching
• Clarifying the differences between coaching, mentoring, training, teaching, consulting and counseling
• The key skills of both coaching and mentoring
• The TGROW Model and how/where it can be used i.e. action planning, relationship issues and decision-making
• The purpose and power of coaching to empower, encourage personal responsibility and commit to action
• Coaching demonstration by the trainer
• Practical session – three-way coaching sessions with feedback