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    Andrew Hiles
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    Kingswell International, France

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In House Training

IIR CTS In House Training



Course Overview

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Course Timings
Registration for this course will begin at 08.00 on day one. Course sessions will start promptly at 08:30 and finish at 14.30 each day. There will be breaks for refreshments at appropriate times and lunch will be served at the end of each day’s sessions.

 Day One
The Role Of The Executive Secretary/PA

Leadership And Office Management

Communicating For Results
Day Two

Interpersonal Relations And Motivation

Effective Presentation Skills

Day Three

Managing Work

Problem-Solving And Decision-Making In The Modern Office

Managing Change

Day Four

Effective Selection And Recruitment Techniques

Day Five

Managing Conflict

Summary, Review And Action Planning