By Attending This Course You Will Be Able To:
- Comprehend how IT services create value for the business and the importance of IT service management in making this happen
- Align IT and business initiatives to improve overall productivity and effi ciency in the organisation
- Understand each stage of the service lifecycle and how it contributes to your overall service delivery and identify how each process plays an integral part
- Become more proactive by learning ITSM concepts via stimulating and interactive workshop excercise
- Achieve a professional qualifi cation recognised within the IT industry – which is a requirement to attend intermediate or advanced ITIL coursess
Who Should Attend?
This four day course is specially designed for all IT professionals, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organisation.
Prerequisites
None, although a familiarity with IT service delivery will be beneficial. |
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Optional Loyalist College Exam Registration Vouchers
The course offers an optional examination voucher that you can use to redeem and write the exam in a public place of choice with a proctor (person appointed to help watch over students at examination) of choice. The exam should be taken within two months after the completion of the course.
Royal Chao Phraya Hotel – Practical Sessions Included Throughout This Course
This case study will be the basis for many exercises used to reinforce your learning experience throughout the course. These workshops are challenging and stimulating and add exceptional value to the comprehension of the theory covered by application in a practical manner. | | |