By attending this four-day course you will be able to:
- Comprehend how IT services create value for the business and the importance of IT service management in making this happen
- Align IT and business initiatives to improve overall productivity and efficiency in the organisation
- Understand each stage of the service lifecycle and how it contributes to your overall service delivery and identify how each process plays an integral part
- Become more proactive by learning ITSM concepts via stimulating and interactive workshop excercises
- Achieve a professional qualification recognised within the IT industry which is a requirement to attend intermediate or advanced ITIL courses
Who Should Attend ?
This four day course is specially designed for all IT professionals, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organisation.