This innovative course has been specially designed for:

• Those responsible for IT, computing centre management, data centres, systems management, computer services, operations, communications, network, user support, sales and services management, MIS, information centres, contract management and administration, technical support, help desk and service desk management
• All users and customers of IT and telecommunications services wishing to optimise the value of services they receive from their service providers, hi-tech service vendors, software vendors, hardware vendors, application integrators • IT managers new to purchasing and negotiating IT services
• Purchasing, sales and marketing managers, supervisors and staff taking up such appointments for the first time The course will also benefit those who have had little formal training in purchasing and negotiation who wish to consolidate their experience.