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Event Partner
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Saudi Telecom Company was incorporated in 1998, following the Council of approving of the establishment of a Saudi Stock Company under the name of “Saudi Telecom Company”
Accordingly, STC adopted a challenging program aiming to transform its business from government system to the recognized commercial business standards. The company has developed clear strategies focusing on internal re-organization, re-skilling and development of its staff, enhancement of its internal processes and studying its customers’ needs and requirements while continuing carrying out its national and social duties and responsibilities.
STC is the leading national provider of telecommunication services in the Kingdom of Saudi Arabia. The company is working continuously to fulfill and satisfy the market requirements, keeping pace with the emerging technologies in the telecommunications sector and satisfying its customer's needs. STC has put in its consideration that, this is the way to reinforce its position and identity in view of a changing world where the role and usage of telecommunications became more significant.
Believing in the importance of its customers and fulfillment of their needs, STC has recently adopted its FORWARD Strategy that aims to support and re-enforce its competitive position. Based on this strategy, STC strives to enhance customer- centric culture in all its business aspects. This culture has been reflected in the organizational design of the company that comprises Corporate Center, a number of Functional Units and Four Key Business Units focused on the Key STC Customer Categories which are:
- Personal BU
- Home BU
- Enterprise BU
- Wholesale BU
In the last few years, STC has gone beyond its local borders to the international markets, forming a network of businesses and investments in a number of GCC countries, Asia & Africa. The company has now foot print in Bahrain, Kuwait, India, Indonesia, Malaysia, Turky and South Africa which has enabled STC to serve a greater number of its customers which the company seeks to increase internationally through studying and evaluation of potential investment opportunities in the future in line with FORWARD Strategy.
No doubt this success and accomplishments, supported by the significant financial results achieved, have qualified STC for taking a leading and advanced position among telecom operators in the GCC and MENA region |
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Supporting Partner
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Corporate Overview
On June 1, 2004, Zain, the leading mobile telecommunications mobile operator in the Middle East, was tendered an agreement by the Lebanese government to manage one of the country’s two existing mobile networks (Mobile Interim Company 2 – MIC2). In November 2004, the operation was branded as mtc touch and remains today the sole subsidiary amongst 8 others not to be owned by Zain Group.
mtc touch, ever since being awarded its management contract in 2004, has been regarded as the pioneer in the Lebanese mobile arena, by never settling for what’s “good”, always seeking the best, most customer centric and world-class communication solutions combining innovation, cutting-edge technology and usability.
In collaboration with the Lebanese Ministry of Telecommunications, mtc touch continues to enhance its network capacity while consistently providing its customers with cutting-edge products and services. It also seeks to improve the quality and variety of its services, without compromising on cost-effective pricing modules.
Affiliated with the parent company Zain, the leading mobile telecommunications group in the Middle East, mtc touch prides itself on achieving prominent premieres and exclusivities in Lebanon.
mtc touch succeeded in developing a substantial competitive edge in terms of customer experience by effectively introducing a broad range of convenient, innovative and flexible services that witnessed a tremendous and unprecedented take-up in the Lebanese market.
At the source of this success lies a visionary strategy, in addition to an unmatchable passion for excellence and a constant quest for customer satisfaction. mtc touch has been able to control the local market by focusing on initial strategic objectives that evolve around two main concepts: leadership and exclusivity. The operator focused in its work plan on developing two types of products: on one hand, practical services to meet direct customer needs; on the other hand, mtc touch has premiered several new services in the Lebanese market thus highlighting its pioneering role in the industry. On another note, mtc touch restlessly worked on the improvement of its core network and coverage by mobilizing all available resources.
mtc touch Social Commitment
Being part of Zain Group, the leading mobile telecommunications in the Middle East, mtc touch follows the same vision as the mother company.
Thus, empathy, respect and participation are the three words that encapsulate Zain approach to corporate social responsibility (CSR). Bringing this concept of CSR down to earth is what Zain is all about: it boils down to its role in local communities at a grass roots level.
mtc touch considers itself as a member of a large Lebanese family, that is why it holds itself partially responsible for the welfare of the Lebanese community. To assume its social responsibility, mtc touch actively contributes to the well being and growth of society, which is achieved through the use of sustainable programs that cater to pillar-components; Health, Education, Environment, and Community.
mtc touch is committed to improving the quality of life, not only by providing high-end technologies, but also by preserving and protecting the environment, supporting the educational sector with funding programs, sharing and celebrating special occasions with orphans, elderly, mentally challenged individuals and by funding welfare associations, sports clubs and other social and cultural activities.
Awards & Certifications
mtc touch has earned several awards and certifications for its outstanding performance, exceptional skills, and comfortable working environment. It has received the ISO 14001 certification for its compliance with high standards of environmental quality standards.
Further to its environmental efforts, mtc touch was short-listed in the GSMA Asia Mobile Award 2008 under "Green Mobile Award" Category, and it was highly commended by 2008 Green Awards for creativity in sustainability in "The Best Green International Campaign" category, for the scratch cards recycling campaign.
On another level, mtc touch received a prestigious certificate, nominating the company for the “Highly Recommended Employer” Award during the “IIR Middle East Business Achievement Awards" 2007. This certificate comes as recognition to the investment mtc touch made in its human capital bearing in mind the crucial role that this capital plays in the company’s overall progress and well being. |
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Strategic Partner
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SAMENA Telecommunications Council is a tri-regional, non-profit telecommunications association that unites the community of South Asian, Middle Eastern, and North African telecoms operators, manufacturers, regulatory authorities, and academics. SAMENA aims to promote collaboration and knowledge-sharing in the SAMENA region spanning over 25 countries, including Afghanistan, Algeria, Bahrain, Bangladesh, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Nepal, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Sri Lanka, Sudan, Syria, Tunisia, Turkey, United Arab Emirates, and Yemen.
The Council is driven by telecoms issues that operators in South Asia, the Middle East, and in North Africa face, and provides its advocacy expertise to help incubate novel approaches and ideas to support the growth of the telecommunications industry in the region.
Headquartered in Dubai, SAMENA is chaired by Eng. Saud Al Daweesh, Group CEO of Saudi Telecom Company – Saudi Arabia, and is directed by Mr. Thomas W. Wilson. |
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