Course Agenda

Human Resources In Context
• What is Human Resource Management (HRM)? – defining your role
• Types of organisation – public and private sector
• Organisational design
• Determining culture and priorities and their effect on HR operations
• Motivating people to work – applying the theories of Maslow and
  McGregor
• Teamwork and functional leadership – work of John Adair

Workshops

What Is Your Culture?
What Motivates,What De-Motivates And Why?

Personal questionnaires to determine personal supervisory styles

Introduction To Supervision
• The role of the supervisor in HR
• Applying leadership and teamwork in HR
• Defining competencies
• Measuring performance
     – Appraisals
     – Human Capital Management
• Using appraisals as a source of management information in HR
• Problem solving – a toolbox of methods
• Reward structure
     – Introduction
     – Financial and non-financial
• What motivates people and why

Workshop
Problem Solving In HR – Using The Methods Learned, Communications And Teamwork
• Talking to people
• Preparation and application of ‘Role Maps’
• Who do you communicate with?
• How do you communicate?
• Recognising staff as internal customers
• Providing HR service to staff – how and in what way?

Workshop
“Exercise – Decision”
A practical case study where you will have to examine the different competencies of two individuals and decide who to promote.

Applying Teamwork And High Quality Communication Within Your HR System
• Identifying difficulties to face
• Overcoming problems
• How to provide PERFECT service to the internal HR customer
     – Professional – Efficient – Reliable – Focused – Expert
     – Caring – Trustworthy

Human Resource Audit
• Defining the function and operation of your organisation
• Staffing to fit organisational needs
• How do you answer the HR need?
• The direction of HR now and in the future
• How to focus on and answer the HR needs of your organisation
• Introduction to some models of HR
     – Burke-Litwin
     – Devanna
     – Boydell
     – Wilson

Workshop
What Are The Major Considerations For HR In Your Organisation?
• To meet your daily needs
• To meet your future needs
• To prepare working HR plans
• To set good foundations for HR in your organisation

Recruitment And Selection – "The Talent War" A Systematic Approach To Recruitment
• Manpower planning
• Key Performance Indicators (KPIs)
• Job descriptions and person specifications
• Methods to attract the best – a clear approach to the market
• Self-help or agencies?
• Focused interviewing
• Introduction to Assessment/Development Centres
• Competency based selection
• Placement
• Recognising and managing your “Intellectual Capital”

Workshop
"Exercise – Convince”
How to convince your organisation of the vital role of HR and its
impact upon the organisation.