Course Overview

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Course Timings:
Registration will be at 7.30 on Day One. Course sessions will start promptly at 8.00 and end at 14.30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.

Course Overview
HR administrators often function as the first point of contact for employee enquiries and requests. This course provides a ‘best practice’ approach to the key administrative activities and on the practical application of key HR administrative activities. The course leader will provide you with the insight, knowledge and skills to manage potentially sensitive issues and situations with tact, discretion and confidence.

Gain an overall understanding of human resources as it relates to an organisation’s goals and strategic objectives. You will examine the issues of human resources management and its various functions, activities and processes.

Course Outline

Day One
The Role Of HR Administration In Your Organisation
Bringing Creativity To The HR Administration Role
Practical Exercises
Advantages And Disadvantages Of HR Systems
Practical Exercises
Developing a “Can Do” Attitude For Your Customers
Practical Exercises
Summary and Questions

Day Two
The Stages Of Recruitment And Record Keeping
Stage One: Why Should Anyone Want To Work For Your Organisation?
Practical Exercises
Stage Two: Job Analysis
Practical Exercises
Stage Three: Things To Do Before And During The Interview
Practical Exercises
Stage Four: Interviewing Skills
Practical Exercises
Stage Five: Record Keeping For Recruitment
Practical Exercises
Tracking Key Internal HR Records
Practical Exercises
Summary And Questions

Day Three
Orientation, Training and Performance Appraisal
Orientation
Practical Exercises
Carrying Out Training Administration
Practical Exercises
Developing Training Databases And Building A Resource Library
Practical Exercises
Performance Appraisal
Practical Exercises
General Record Keeping
Practical Exercises
Summary And Questions

Day Four
Developing Interpersonal And Communication Skills
Effective Face-To-Face Communication
Practical Exercises
Developing Interpersonal Communications Skills In HR
Practical Exercises
How To Use Feedback To Create Awareness And Growth
Practical Exercises
Emotional Intelligence And How To Use It To Give A Great Service – Questionnaire
The Power Of Positive Thinking
Practical Exercises
Summary And Questions