Effective Performance Management
For Healthcare Organisations
9 - 13 Nov 2008 • Le Meridien (Airport) Hotel • Dubai 
Achieve Healthcare Performance Excellence – Improve Productivity, Clinical Outcomes And Quality While Reducing Costs
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Course Agenda
Course Timings:
Registration for the course will be at 08:00 on the first day.The course will start at 08:30 each day and conclude at 14:30 with lunch. Refreshments will be served at appropriate intervals.
Course Outline
Day One – Sunday, 9 November 2008 |
An Overview Of Healthcare Performance – Part 1
• Course objectives and structure
• The measurement concept and approach
• Where is your organisation now?
• Where do you start?
Healthcare Organisation Performance – Part 2
• Designing the healthcare organisation
• Governing board and leadership
• Staff organisation and productivity
Measuring Performance
• Metrics for the healthcare organisation
• Budgeting and planning
• Discipline based measures
• Internal and external focused measures
• Critical success factors
• Key performance metrics
• Process metrics
Group Exercise:
Develop departmental healthcare metrics (clinical & non-clinical) |
Strategies And Performance
• The strategic plan
• Strategic objectives
• The hospital performance plan
• Planning, direction and measures
• Connecting measures with objectives
Group Exercise:
Develop metrics relevant to an organisational strategy |
Healthcare Evaluation And Planning – Part 1
• Organisation and community assessment
• Writing objectives and goals
• Needs assessment: determining programme/services, spanning the gaps
• Setting priorities
• Benchmarking
Healthcare Evaluation And Planning – Part 2
• Managing change and innovation
• Implementation and accountability
• Barriers to implementation
• Evaluation and feedback
Group Exercise: Case Study
You Will:
- Evaluate a health service programme
- Identify gaps in the healthcare system
- Write objectives and goals
- Plan and prioritise strategy |
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