Healthcare Management Forum 2012

Mastering World Class Practices For Managing The Business Of Healthcare

Accurately measuring costs and outcomes is the single most powerful lever available today for transforming your healthcare organisation’s financial performance. This Masterclass will show healthcare managers how they can easily generate accurate cost information and then use it to make bold and decisive plans to improve their hospital or clinic’s efficiency and dramatically reduce costs while sustaining or improving outcomes.

• The fundamentals of healthcare cost measurement – the essentials of full-cost, absorption and Activity-Based Costing in healthcare
• The Care Delivery Value Chain – using it to map a complete cycle of patient care
• Time-Driven Activity-Based Costing – calculating the true and complete cost of delivering a cycle of care or diagnosis related group (DRG)
• Strategies for reducing healthcare costs – using process improvement, resource utilisation and ‘right-sizing’
• Enhancing revenues – using cash flow improvement strategies

This Masterclass will deliver invaluable insights for any healthcare manager or clinician that needs to understand how to deliver cost savings, improved efficiency or increased revenues for their healthcare organisation. It will be particularly relevant for anyone in healthcare who wants to take their quality and process improvement skills to the next level: where they can deliver immediate strategic benefits for their department or clinic.



In these times of increasing competitiveness and raising cost pressure, medical services providers are looking more and more for maximum operational efficiency, without compromising quality. ICME will share its vast experience in dealing with the cost-quality trade-off on projects where process improvements not only led to decreasing overall spending but also to better quality outcomes and more safety.

• Strategic framework: vision for efficiency improvements in healthcare institutions
• Definition of objectives for improvements and discussion of trade offs
  • What is overall objective of institution: for non-profit and profit-oriented, public or private?
• Key stakeholders and potential conflict of interests
  • Referral base, suppliers, key personnel, media, community
• Areas of process improvements in medical services providers
  • Primary, secondary and tertiary service areas
  • Intra- and interdepartmental
  • Micro- and macro-institutional level
• Discussion of main efficiency levers based on strategic framework
  • Discussion of improvement potential for several areas such as communication, human factor, IT systems, automation and standardisation of procedures
• Case studies – interactive discussion of cases and application of efficiency improving instruments, such as value stream mapping and organisational handbooks

Participants will have a deeper understanding of what really matters when it comes to efficiency in the healthcare services industry, awareness for trade-offs and what the vision should be behind specific efficiency measures. Participants will also be able to apply value stream mapping as a tool for analysing areas for efficiency improvement and drive efficiencies through standardisation of processes. This Masterclass will benefit senior management team members including Chief Operating Officers, Chief Medical Officers, Chief Nursing Officers and Heads of Department with responsibility for improving operational efficiency.