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08:30 |
Registration And Morning Coffee |
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08:30 |
Opening Remarks From The Chair
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Building Sustainability, Competition And Growth
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| 08:45 |
Price-Driven Competition: Long Term Implications For The Healthcare Industry And Developing Sustainable Alternative Models To Encourage Competition
- What is the cost of keeping up with unsustainable pricing in a market led by price driven competition? The loss of profitability and market share
- Maintaining competitive edge vs. profitability: What are the pros and cons?
- How can innovative services and products encourage healthy competition?
Mark Adams, CEO, Gulf Health International, UAE
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| 09:30 |
Overcoming Under-Penetration Of Healthcare Insurance Coverage And Increasing Accessibility
- How the changing face of beneficiaries influences market trends and affects penetration
- Rising premiums and other red tape that limit accessibility to healthcare insurance
- Developing innovative plans and packages that will break these barriers and increase penetration
Simon Moody, Consulting Actuary, Miliman, UK
Bruno Bertucci, Chief Operations Officer, Assicurazioni Generali SpA, UAE
Justin Balcombe, Insurance Leader, Ernst & Young, UAE
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| 10:15 |
Integrated Pricing Strategy Vs. Pay-For-Service Model: Which Is More Effective In Developing An Effective And Efficient Healthcare System?
- What are the pros and cons of pay for service model vs. integrated pricing model?
- How a pay-for-service model can prevent misuse of healthcare insurance
- How an integrated pricing strategy drives development of an effective and efficient healthcare industry
Paul Hetherington, Head of Planning, Health Authority Abu Dhabi, UAE
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| 11:00 |
Networking and Refreshment Break |
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Healthcare Insurance For Employers
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| 11:30 |
How Best Can An Employer Leverage Healthcare Insurance To Engage And Retain Employees?
- Unlocking what employees want and incorporating this to plan better healthcare insurance packages
- How to determine attractive limits that meet employee expectations whilst maintaining cost effectiveness
- Maintaining a balance between offering attractive benefits and managing the rising premiums
Hani Nowilathy, Head Of Policies, Bank Al Jazira, KSA
Dr. Mansoor Anwar, Director, Medical & Occupational Health Services, Du, UAE
Mohammed Jawwad Qazi, Director, Shared Services, Mazrui Holdings, UAE
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| 12:15 |
Networking Lunch |
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Escalating Medical Trends And Premiums
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| 13.00 |
Developing Sustainable Premiums When Challenged With Rapidly Rising Medical Trends
- How to maintain a competitive edge when faced with increasing medical trends
- Is it possible strike a balance between cost-effective premiums and technical profitability when faced with escalating trends?
- Training and education: Does your technical team hold the key to calculating a premium that offsets the challenge of rising of medical trends?
Simon Moody, Consulting Actuary, Miliman, UK
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| 13:45 |
Rising Premiums: The Best Way To Mitigate The Risk Of Escalating Premiums
- Being prepared and planning ahead: Identifying and establishing effective indicators of premiums
- How to accurately assess the risk of rising premiums to your business
- Is an innovative and sustainable pricing strategy the solution to mitigating the risk of rising premiums?
Justin Balcombe, Insurance Leader, Ernst & Young, UAE
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Contract Renewal And Customer Retention
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| 14:30 |
Successfully Renewing A Healthcare Insurance Contract With An Employer
- Is a good working relationship the best solution to overcoming the challenge of customer retention?
- Collecting customer feedback and using it to improve your services
- Does good customer service translate to improved retention and successful contract renewal?
Craig Turner, Managing Director, Holborn Employee Benefits, UAE
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| 15:15 |
Refreshment And Networking Break |
| 16.00 |
Healthcare Insurance On The Frontline: Ensuring That Your Frontline Staff Are Well Equipped To Answer To Your Customers
- What is the ROI of good customer service on the frontline of the health insurance industry?
- Developing and implementing training to ensure that your staff are well equipped to answer all queries and provide solutions
- How to implement customer feedback in developing an improved customer service strategy
Dr. Sven Rohte, Chief Commercial Officer, National Health Insurance Company (DAMAN), UAE
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| 16:45 |
Understanding And Implementing Innovative Billing Systems To Improve Processing Of In-Patient Claims And To Enable Price Benchmarking: Diagnostic Rating Group (DRG) And Pricing Codes
- Assessing DRG (Diagnostic Rating Group) and effectively implementing it into your billing systems
- What are the challenges of adapting to the DRG system and how to overcome them
- Implementing new pricing codes and the long term benefits of price benchmarking
S. Venkatachalam, CEO, National Life & General, Oman
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| 17:30 |
Educating The Insured For A Better Patient Experience And A Mutually Beneficial Relationship Between Employers And Insurers: Ensuring That They Understand Their Benefits
- Who holds the responsibility for educating the insured: Employers or insurance providers?
- Working together to develop and implement a plan to educate the insured
- Developing a strategy to effectively answer questions and manager queries
Bruno Bertucci, Chief Operations Officer, Assicurazioni Generali SpA, UAE
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18:15 |
Closing Remarks From The Chair
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| 18:30 |
End Of Healthcare Insurance Forum |