Course Overview

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This ILM endorsed Advanced Executive Secretaries And PAs course focuses on equipping you with the necessary professional skills required to do your job effectively, contributing to your own, your boss’s and your organisation’s success. During this course you will work through a series of discussions, demonstrations and case studies that will enhance your learning experience and show in detail how to optimise your ‘best practice’ PA management skills.


Learning Outcomes

• Understand how your role as Executive Secretary, PA, Administrator or Office Manager contributes to organisational success
• Build an effective work team
• Plan and coordinate workflow and productivity
• Become a change champion and manage change effectively
• Interact with people in ways which reinforce positive working relationships
• Manage personal emotions and stress
• Manage conflict, difficult situations and people with ease
• Deliver presentations to small groups with maximum effect
• Recruit, select and induct new staff who will work effectively with your team