5 Key Learning Objectives
- Identify key drivers for a superior patient experience
- Create meaningful standards for service excellence
- Transform employee engagement for consistent service delivery
- Establish strategies for hiring, reviewing and assessing employees on customer service competencies
- Enhance your role as a leader
Who Should Attend?
This course will benefit anyone who is involved in the management
of customer service in a healthcare organisation. It is ideal for general
managers working in healthcare who need a better understanding
of the drivers of patient satisfaction and how to assess staff on key
customer service behaviours. It would be particularly useful for customer
service managers and those involved in training non-technical skills in
healthcare.