| Three Top Reasons Why You Must Attend The Customer Service & Contact Centre Forum 2008 |
- Benefit from the unique industry insights from our leading regional and international speaker panel including BT Retail, Burj Al Arab, Roads and Transport Authority (RTA), Dubai Executive Council, Saudi German Hospital Group, Gulf Air, Nakheel and Abu Dhabi Distribution Company divulging the key factors behind their sustainable success
- Hear from world renowned authority Barbara Wold on building business through customer driven strategy and maximising human assets
- Participate in our numerous interactive workshops and new working group session. You will gain practical tools to boost your customer service journey and contact centre performance
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| Insightful Contributions From The Following Leading Organisations |
| |  Abu Dhabi Distribution Company Customer Contact Centre, UAE
Winner – Call Centre Manager 2007 |
| |
Arab National Bank, KSA
Winner – Middle East Call Centre of the Year 2006
Winner – Middle East Call Centre Driven Organisation 2007
BT Retail, UK |
| | Burj Al Arab, UAE
Winner – Middle East Customer Service Care Award 2008
DP World, UAE
Dubai Executive Council, UAE
Emirates Marketing And Promotions (EMP), UAE
Etisalat, UAE |
| | Gulf Air, Bahrain
Winner – Middle East Call Centre Manager of the Year 2006
Winner – Call Centre of the Year 2007
Henley Business School, UK
John Lewis, UK
Jumeirah Group, UAE
Breaking Frontiers Ltd., UK
Nakheel, UAE |
| | Road and Transport Authority (RTA), UAE
Winner – Middle East Customer Care Excellence Award - Transport Category |
| | The Co-operative Financial Services, UK
Chair of the Call Centre Management Association (CCMA) in the UK and
Vice President of the European Confederation of Contact
Centre Organisations (ECCCO). “European Call Centre Industry Champion” |
| | TNT Express, UAE
Winner – Most Engaged Team 2007
Saudi German Hospitals Group, KSA
(The Largest Healthcare Developer in MENA)
2006 Winner Sheikh Mohammed Bin Rashed Al Maktoum Award for
Arab Management - one of the most prestigious
awards for Arab managerial excellence
Sharjah Islamic Bank, UAE |
| | Xceed, Egypt
Winner – Middle East Call Centre Outsource Provider of the Year 2007 |
Remember the old saying, “An unhappy customer will tell ten others”? Well with such advancements in technology, customers can now tell more people faster, so it is even more important to keep them onside.
Customers’ expectations are more demanding than ever before. The market place is exploding with choices as competition becomes fiercer everyday. The only way to guarantee customer loyalty is to create an experience your customers will remember – better known as the “WOW factor”.
Customer obsession and the WOW factor goes beyond ‘lip service’ to customer service, to a deeply rooted and shared value of creating exceptionally satisfied and extremely loyal customers.
Creating a WOW experience for your customers begins and ends with your employees, from the lowest level to the CEO. Excellence is an ingrained attitude that is about
striving to deliver a customer experience that will ensure customer loyalty.
The 2008 Forum will commence with a Masterclass day with Barbara Wold discussing Building Customer Loyalty, Transforming Customers Into Advocates. She is an
internationally known speaker within the retail and consumer industries. Barbara is an authority on building business through customer driven strategy and maximising
human assets.
Endorsed by The Institute Of Customer Service and Call Centre Management Association you can’t afford to miss the region’s premier Customer Service and Contact Centre Forum designed for service professionals who are dedicated to creating the WOW factor for your customers.
| During The Forum You Will: |
Discover what it means to WOW your customers
Understand how to deliver an outstanding online customer experience
Learn how to train for premium service and recruit service stars at the interview stage
Explore the dynamic customer service requirements within the public sector
Obtain the tools to convert a complaining customer into a company advocate
Discuss through working group sessions solutions to themes such as employee motivation, employee retention and employee empowerment