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Telecoms Partner



Banking Partner



Media Partners











Companies that have attended previous Customer Experience Conferences.
  • Abu Dhabi Islamic Bank
  • Al Fahim Group
  • Al Rajhi Banking & Inv Corp
  • Artisol Management
  • Commercial Bank of Dubai
  • Equate Petrochemical
  • Etisalat
  • HSBC
  • Kaya Skin Clinic
  • Mafraq Hospital
  • National Bank of Fujairah
  • Nawras Telecommunication
  • Oman Telecommunications Co
  • Qatar Fuel
  • Qatar Telecom
  • Saudi Arabia Airline
  • Saudi British Bank
  • Saudi Electricity Company
  • Saudi Telecom
  • UAE Exchange
  • Vodafone Qatar
  • Wild Wadi Water Park
  • Zain Telecommunications
  • Silah
  • Oracle
  • Spanco
  • Lobitel
  • In2sol
  • CariZMa
  • Xerox Emirates
  • Nokia
  • HSBC Amanah
  • AW Rostamani
  • Dubai Airports
  • Abu Dhabi Commercial Bank

    • Workshop D

    Wednesday 25th April 2012 - pm
    Social Media Revolution: Developing A Profitable “Socially” Oriented Customer Experience Strategy

    Workshop Timings:
    Registration for afternoon workshops and lunch will be at 12:30. They will start at 13:30 and end at 17:00. There will be breaks at appropriate times.

    Rationale
    Social media is everywhere. If it represents an extraordinary opportunity to communicate and touch more potential customers, it also requires knowing some rules to be used properly and to effectively be integrated in organisations’ strategies. This “social media” workshop will allow you to understand your needs, get acquainted to the best practices and develop a profitable “socially” oriented customer experience strategy.

    Learning objectives
    • Is the “Big Three & Co.” inseparable? How to find the good balance between Facebook, Twitter, Linkedin and Co. for your social media strategy to enhance your customer experience
    • Are social media the new best in class communication channels: Threats and opportunities of a “social customer experience” campaign
    • Is social media really “free of charge” and how do we measure the success?

    Your Workshop Leader
    Patrick Attalah, CEO, 90:10 Group Middle East, Riyadh – Saudi Arabia
    TELECOMS PARTNER BANKING PARTNER MEDIA PARTNERS