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Telecoms Partner



Banking Partner



Media Partners











Companies that have attended previous Customer Experience Conferences.
  • Abu Dhabi Islamic Bank
  • Al Fahim Group
  • Al Rajhi Banking & Inv Corp
  • Artisol Management
  • Commercial Bank of Dubai
  • Equate Petrochemical
  • Etisalat
  • HSBC
  • Kaya Skin Clinic
  • Mafraq Hospital
  • National Bank of Fujairah
  • Nawras Telecommunication
  • Oman Telecommunications Co
  • Qatar Fuel
  • Qatar Telecom
  • Saudi Arabia Airline
  • Saudi British Bank
  • Saudi Electricity Company
  • Saudi Telecom
  • UAE Exchange
  • Vodafone Qatar
  • Wild Wadi Water Park
  • Zain Telecommunications
  • Silah
  • Oracle
  • Spanco
  • Lobitel
  • In2sol
  • CariZMa
  • Xerox Emirates
  • Nokia
  • HSBC Amanah
  • AW Rostamani
  • Dubai Airports
  • Abu Dhabi Commercial Bank

    • Workshops

    “Our workshops are designed to complement the main conference sessions. Led by international industry experts qualified in customer care strategy, they will offer high quality content allowing you to deepen your knowledge, adapt your customer experience strategies in the Middle East and identify new customer centred programmes and techniques to attract clients, drive loyalty, improve your brand image and increase ROI.”

    Customer Attraction: How To Win New Clients By Improving The “Journey”
    Dr Darren Coleman, Managing Consultant, Wavelength Marketing, Birmingham – UK
    Metrics And Analytics: Properly Leading Measurement Surveys And Smartly Driving Analysis To Improve Customer Experience Strategies
    Olivier Arnoux, SVP Guest Experiences, Sofitel Worldwide, Paris – France
    Customer Retention: There Is Life After Buying!
    Tamer Hussein,     President and Founder, iLearn Human Capital development, Dubai, UAE
    Social Media Revolution: Developing A Profitable “Socially” Oriented Customer Experience Strategy
    Patrick Attalah,     CEO, 90:10 Group Middle East, Riyadh, Saudi Arabia
    TELECOMS PARTNER BANKING PARTNER MEDIA PARTNERS