Get to know how to position the customer experience in the heart of
your strategies to ensure long term success for your company!
Hear from a rare panel of customer experience cross function specialists
representing marketing, communication, PR, customer service, sales, call
centre, quality and loyalty!
Key cross industry insights from Sofitel Worldwide, DU, RTA, The Executive
Council Dubai, Abu Dhabi Islamic Bank, Dubai Airports, Henkel, Dubai Bank,
Coca Cola, Infinity (Nissan ME), Emirates NBD, Nokia and many more...
Share the experiences of a top level speaker faculty including CEOs, CMOs,
Heads of Quality, Customer Service and Guest Experience departments
from leading companies and public sector
Experience the best practices of both global and regional organisations
running in the Middle East
Go beyond the conferences on customer service and understand the
customer experience as a multiple touch point journey
Know how to implement successful customer oriented strategies to face the
competition and drive loyalty and ROI
Hear and learn from best practitioners on both internal and external
strategies exceeding customer expectations
Enhance your learning experience with 4 practical workshops
What’s New For 2012?
- A 360 degree perspective of customer experience in the Middle East with a new agenda covering the touch points of a customer journey
- Cross industry practical case studies on customer experience strategy implementations including both regional and international best
practices from public sector, telecoms, airlines, banking and hospitality
- A focus on human resources and customer service departments, experience and satisfaction measurements and marketing strategies to
attract and retain new customers
- Experience Top Leader Practitioners’ Stories shared in a new format for more interaction and discussion
- Maximising learning and exchanging ideas with over 8 hours of networking in 4 days
- New categories for the Customer360ME Awards 2012 which will reward the best in class in each touch point of the ultimate customer
journey
What The Industry Has To Say
"86 percent of consumers worldwide quit doing business with a
company because of a bad customer experience"
– Harris Interactive
"A 5% increase in customer retention can increase a
company’s profitability by 75%"
– According to Baines and Company
"A 5% increase in customer retention can increase a
company’s profitability by 75%"
– Harris Interactive
"A useful opportunity to share ideas and
network with like-minded professionals"
– Ian Stewart, Director Customer Care, Nokia ME
"Well organised and conducted. Keep it up!"
– Devika Vittal – UAE Exchange
"Very good speakers, knowledgeable on their topics!"
- Glenda Mailloux, Senior Director Customer Care, Qtel International
Past delegates geo breakdown