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  • Summit Day One
  • Summit Day Two
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  • Workshop A
  • Workshop B
  • Workshop C
  • Workshop D
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Awards Ceremony

The winners for the Customer360ME Awards 2012 are:

Customer Attraction

The winner of the Customer Attraction will be a brand that has demonstrated outstanding examples of:

• Original advertising
• Multichannel successful communication campaign
• Current customers’ recommendations

Emirates NBD

Online Experience

Awarded to the brand that has demonstrated the most:

• Creative and original website design
• User friendly interface
• Diverse mobile applications
• Extensive social media coverage
• Easily accessible content

Dubai Bank

Customer Impressions and Interactions

Awarded to the brand delivering the best:

• Face to face contact
• Physical environment
• Welcoming and skilled staff
• Customer value, extra services

Dubai Bank

Call Centre Experience

Awarded to the organisation exceeding expectations in:

• Inquiry tracking speed
• Polite and understanding complaint service
• Successful after-sale processing
• Proven time response shortness

Etisalat

Technology

The winner of the Best Technology category will be a brand that has driven proven customer experience improvements by successfully implementing:

• CRM programme
• Dynamic systems
• New measurement tools

Zain SA

Loyalty Programme

Awarded to the brand that has successfully developed a:

• “Value for money” loyalty programme
• User friendly service
• Loyalty scheme servicing customer retention

Wataniya

Overall Customer Experience

Awarded to the brand that has demonstrated proven outstanding customer experience by implementing a successful combination of the above touch points.

Emirates NBD

People's Choice

Awarded to the brand that has received the support of a majority of voters (final customers)

Sharjah Islamic Bank