The Customer360ME Summit & Awrds 2012 which took place from 22-25 April 2012 at the Mövenpick Hotel Jumeirah Beach in Dubai has proven to be a great success. This event provided a rare opportunity for professionals of marketing, PR, customer service, CRM and quality from diverse industries such as hospitality, telecoms, banking, airports, automotive, public sector, services and more to discuss the current trends and challenges to deliver service excellence and outstanding customer experience in the region. In a very competitive and fast moving market where customers build up companies’ image and reputation, the Customer360ME Summit & Awards 2012 could successfully give insights on the necessary implementation of real customer experience strategies to differentiate, attract customers and drive loyalty.
The Summit also held a prestigious Awards Ceremony where the following companies were recognised as best in class in the different categories representing the touch points of the ideal customer journey:
This Summit brought together the industry experts who are shaping the way forward for customer experience and service excellence in the region and worldwide, including:
- Olivier Arnoux, SVP Guest Experiences, Sofitel Worldwide, Paris – France
- Vikram Krishna, Head of Group Marketing & Branding, Emirates NBD, Dubai – UAE
- Dr Wafa Abu Snaineh, Advisor, The Executive Council, Dubai –UAE
- Jatin Sahni, Senior Director Marketing, DU, Dubai – UAE
- Rimzie Ismail, Head of Customer Affairs & Service Initiatives, Dubai Airports – UAE
- Faran Niaz, Vice-President – Head of Service Quality, Abu Dhabi Islamic Bank, Abu Dhabi – UAE
- Dr Darren Coleman, Managing Consultant, Wavelength Marketing, Birmingham – UK
- Dr Navneet Saini, Manager Life & Medical Division, Oman United Insurance, Ruwi – Oman
- Ahmed Habiba, Consumer Marketing Manager- LifeScan MEA, Johnson & Johnson, Dubai –UAE
- Ambreen Khan, Head Service & Quality, Noor Islamic Bank, Dubai – UAE
- Hatim Badawi, ISP Program Director, Etisalat Egypt, Cairo – Egypt
- Badreiddine Mansouri, Infiniti Business Manager, Nissan Middle East, Dubai – UAE
- Mike Newnham, HR Professor, University of Wollongong, Dubai – UAE
- And More
What some of the attendees had to say:
Very insightful and knowledgeable sessions, I have got to know major industry best practices
Omaer Zoberi, Service Quality Manager, Sharjah Islamic Bank, UAE
“It was an enlightening experience!”
Alya Al Dabbah, Senior Customer Service Officer, RTA Dubai, UAE
“Ideal to benchmark your services content with experienced organisations”
Abdullah Alobaidi, Helpdesk Manager, Saudi Stock Exchange, KSA
We would also like to take this opportunity to once again thank our sponsors:
Next Customer360ME Summit & Awards
We are looking to build on the success of 2012 and develop an even better event for 2013. Would you like to be involved in next year’s event? Please contact
Jules.Hudry-Prodon@iirme.com to share topics or subject areas that we have to address next year.