1. Discover a methodical and practical approach to identify how, why and when crises appear in your organisation and manage their consequences
2. Learn how to develop effective and holistic incident, crisis, business continuity and contingency plans to manage crises
3. Understand the relationships with emergency services and public authorities – and how to work with them
4. Develop a better understanding of crisis response at local, regional, state and national levels
5. Learn how to deal with the media and get them on-side

• Delegates should bring a laptop. They will be given a copy of the Crisis Management Framework on CD to use during the course
• Delegates should also bring a electronic copy of their companies current crisis management plans. These will be subject of a confidential audit and review during the seminar
• They should also prepare 2 examples of incidents in the workplace that they have encountered or have knowledge of

These will be discussed during the exercises to identify the learning outcomes and issues arising.