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Robert S. Kaplan, Professor, Harvard Business School and Co-founder of The Balanced Scorecard, USA
One of the most valuable speakers on business strategy and leadership today.
Few people have contributed as significantly to the art, and especially the science, of business strategy as Robert Kaplan. His Balanced Scorecard is the premier tool for aligning a company's current actions with its strategic goals. This performance management system helps business leaders clarify their corporate vision and align people, business units, and resources with a unified strategy.
In his research and writing, speaking and consulting, Robert develops ways to link cost and performance management systems to strategy implementation and operational excellence.
The BSC approach is also being successfully applied by governments and nonprofits throughout the world to improve transparency, governance, and measurable social outcomes.
Robert and coauthor David Norton have written five landmark books on The Balanced Scorecard, describing how it works and outlining best practices for its implementation. Together, these books have transformed the business strategy landscape and made Robert Kaplan one of the most valuable speakers in the fields of business strategy and leadership.
Robert Kaplan is Baker Foundation Professor at Harvard Business School and a former Dean of the Graduate School of Industrial Administration, Carnegie-Mellon University.
The Books
The Execution Premium describes a systematic and proven framework for achieving the financial results promised by your strategy-how to put it into action, test it and revise it for reliable returns.
The Balanced Scorecard: Translating Strategy into Action-the seminal book on the tool that dozens of companies have embraced for achieving long-term growth. Winner of the 2001 Wildman Medal from the American Accounting Association for its impact on practice; in 22 languages.
The Strategy-Focused Organization describes how to make strategy a continuous process owned by everyone throughout the organisation. Best international business book for 2000, Cap Gemini Ernst & Young.
Strategy Maps offers a powerful new visual tool for aligning processes, people and IT with desired outcomes. One of top 10 business books of 2004 by strategy+business magazine and amazon.com.
Alignment applies the Balanced Scorecard to corporate strategy, aligning business units (often poorly-coordinated) with headquarters' long-term goals, using an Office of Strategic Management.
Dr. Kaplan also co-developed Activity-Based Costing, a revolutionary approach to determining the underlying economics of a business, which he describes in his books Cost & Effect and, more recently, Time-Driven Activity-Based Costing.
Honors
- Accounting Hall of Fame
- Lifetime Contribution Award, Management Accounting Section of the American Accounting Association, and the Institute of Management Accountants
- One of top 20 Business Writers/Management Gurus, Financial Times 2005 CEO Survey
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Dr David Norton, Director, Palladium Group and Co-founder of The Balanced Scorecard, USA
David P. Norton is founder and director of several organisations specialising in systems and processes to improve the execution of business
strategy. Dr Norton has founded and built a series of professional service firms during the course of his career, each focused on leading edge
issues of management, from information technology and knowledge management to the discipline of strategy management. A frequent lecturer
and author, David Norton is best known for his work with the Balanced Scorecard, which has been the subject of many conferences and articles.
He is the co-author, with Robert S. Kaplan, of eight Harvard Business Review (HBR) articles and five books: The Balanced Scorecard, The Strategy
Focused Organization, Strategy Maps, Alignment and The Execution Premium. Dr. Norton’s books have sold more than one million copies in 23
different languages.
The Balanced Scorecard concept was selected by the editors of the Harvard Business Review as “One of the most influential
management ideas of the past 75 years.” Dr Norton was also voted as one of the “World’s 12 Most Influential Management
Thinkers” by Sun Top Media’s Thinkers 50. Drs. Norton and Kaplan were honored with the “Champion of Workplace
Learning and Performance Award” by the The American Society for Training and Development (ASTD). David P. Norton
is the preeminent authority, along with Robert Kaplan, on how to institutionalise strategic thinking using The Balanced
Scorecard (BSC). Dr Norton co-developed this extraordinary tool for defining and executing business strategy. He coauthored
with Kaplan, the three essential books on The Balanced Scorecard. David Norton is also the co-founder,
president and CEO of the consulting firm that helps organisations use the BSC successfully. In his presentations,
Dr Norton helps companies make effective strategic thinking and execution an essential part of their business,
both at the top (through the equivalent of a Chief Strategy Officer) and throughout the organization.
An effective and influential speaker, David P. Norton is one of the most significant figures
transforming business today.
More About David Norton
Utilising the Balanced Scorecard concept, Dr Norton allows complex organisations to effectively
clarify, manage and implement their business strategies with a rigor never possible before. Dr Norton’s
first book, The Balanced Scorecard: Translating Strategy Into Action, shows managers how to use this
revolutionary tool to guide their strategic investments in people, systems and new products for longterm
growth. Dr Kaplan and Dr Norton describe a multistage system that enables organisations to gain
measurable benefits from carefully formulated business strategies. Together, these books and the
presentations based on them, represent some of the most valuable breakthroughs in business strategy
in recent times.
Dr David Norton’s research and lectures have tremendous value for any company
seeking to plan and sustain value creation over the long term. Dr Norton has
extremely broad and practical experience working with companies of all kinds and
at all levels on their strategic capabilities. And he has unusual depth in developing
the strategic potential of human resources.
David P. Norton earned a BS in electrical engineering from Worcester Polytechnic
Institute, an MS in operations research from the Florida Institute of Technology, an
MBA from Florida State University, and his doctorate in business administration
from Harvard Business School. |
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Mazen Dauleh,
Strategy Consultant,
State Audit Bureau, Qatar
Mazen’s experience comes from hands-on implementation projects as the top Strategy Executive responsible to large
company CEOs and boards to create strategic planning management systems using Balanced Scorecard (including Qatar
Steel and Qtel). Beyond specialised strategy management experience in the last decade, Mazen’s management experience
spans 25 years with world class companies including Schlumberger and Qatar Petroleum. He has also supervised and
managed Strategic HR initiatives, including structure reorganisation, performance management and job evaluation.
Mazen’s MBA dissertation topic was on Change Management and further academic credentials include the highest
available certifications from Drs Kaplan and Norton in Balanced Scorecard and (OSM) Office of Strategy Management. He is
also founder and CEO of Vision Strategy Management Consulting. |
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Edy Abou Chakra,
Partner,
ADDIMA Consulting,
UK, KSA & Lebanon
Edy Abou Chakra heads the management and strategy consulting practice at ADDIMA
Consulting. He brings with him over 15 years of experience in the management, strategy,
information systems and financial fields. As a strategic planner and management
consultant, he has helped many organisations develop successful strategies and execute
them through the balanced scorecard and other performance planning and management
systems. Mr. Abou Chakra is a certified Master Balanced Scorecard Professional from
George Washington University and the Balanced Scorecard Institute (MBSP), Information
Systems Auditor (CISA-ISACA) and Certified E-business Consultant (CEC-ICECC). |
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Michel Ayat,
CEO,
AW Rostamani,
UAE
Michel Ayat is a seasoned automobile industry professional with over 25 years of experience in leading a portfolio of automotive brands. Ayat has spearheaded the operations of Arabian Automobiles Co. (AAC), which is the flagship of the AW Rostamani Group and the National Sales Company (NSC) for the Nissan, Infiniti and Renault brands in Dubai and the Northern Emirates. Ayat has been responsible for delivering consistent year-on-year growth and ensuring market leadership in key vehicle segments. His medium term goal is to turn the automotive operations of AW Rostamani Group into a US$2 billion company by 2015. |
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Alan Guest,
CEO,
YK Almoayyed & Sons,
Bahrain
Alan started his career as an apprentice engineer in a small factory in Birmingham, UK. In his mid twenties he joined Land Rover as an Overseas Liaison Engineer and oversaw the CKD assembly of both Land Rover and Range Rover in assembly plants throughout Africa, the Far East and other developing markets. In 1980 he changed career and moved into Sales and Marketing where he became Export Sales Director for Land Rover and the Overseas Strategy Director for Rover International before moving in the early 90’s into General Management in the Middle East. He has worked in Dubai, Qatar and Egypt in Senior Management positions before joining YK Almoayyed in 2005 as Chief Executive. YK Al Moayyed is a diversified business group with business in the automobile, building materials, electronics, industrial and building systems and furniture and interior design sectors. |
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Constantin Salameh,
CEO,
Abdulla Al Masaood & Sons,
UAE
Constantin Salameh is the Chief Executive Officer of Abdulla Al Masaood & Sons, a diversified Abu-Dhabi-based private group with operating companies in the automotive and motor sports, hospitality and leisure , industrial, services and construction sectors. He has 25 years of senior cross-functional management experience with multinational companies in the technology, private equity, retail and financial services sectors. He was the managing director of a multi-billion dollar private investment group and the senior VP and CFO of a family business with more than 40,000 employees and operations in fifty countries. Constantin has held senior executive positions with Hewlett Packard (1984-2003) including VP and Managing Director of HP Financial Services in Asia Pacific (1996-1999) and in EMEA (2000-2003). |
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Domenic Antonucci, Chief Risk Officer,
ADPC (Abu Dhabi Ports Company), UAE
Domenic is responsible for programme risk and Enterprise-wide Risk Management (ERM) for Abu Dhabi Ports Company (ADPC) an infrastructure developer. The Khalifa Port and Industrial Zone is a mega-size project constructing one of the world’s largest vertically integrated industrial and transportation hubs. Domenic has 30 years experience in corporate strategic planning, operations and business risk management consulting in the UAE, Middle East, Africa and Asia-Pacific with firms such as Shell. Prior to joining ADPC, Domenic was a strategic risk consultant to MENA regional clients with the world’s largest risk consulting firm Marsh, having relocated from chief risk officer roles implementing AS4360 risk standards with Australian organisations. |
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Raja Al Zayani, Chief Of Strategic Planning, Ministry Of Works, Bahrain
Raja has established the strategic Planning Section at Ministry of Works, which has acted as the region’s first Office of Strategy Management. In three years from its establishment, the strategic planning section has supported Ministry of Works in winning the Hall of Fame Award, which is the world renowned award for excellence in strategy management. Raja has been a key member in supporting Ministry of Works to found, plan, execute, and manage the strategy. She has been recognised by Palladium Group for Strategy Execution as the world’s first Certified Practitioner during the Palladium Summit at London during June 2011. |
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Mahmoud Al Sayyed, Vice President Strategy Management, Zamil Group Holding Company, KSA
Mahmoud has an MBA, Certified Management Consultant (CMC), Kaplan-Norton Palladium Balanced Scorecard (BSC) Certified Graduate and Certified Project Management Professional (PMP) with 16 years of experience in management and consulting in the fields of strategy management, corporate governance, organisational development and business valuation. Mahmoud has been in his current role since September 2008. He is responsible for initiating and implementing the Group strategy management system using the Balanced Scorecard framework as well as governance and organisation alignment practices. |
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Ruben Decoud, Manager International Human Resources, Mary Kay, USA
For the last 20 years Ruben Decoud has been involved in strategic planning and management of Human Resources in Lloyds TSB Bank Plc and KPMG Consulting in Paraguay, Brazil, UK and USA. At his current company, Mary Kay Inc., based in Dallas – TX, he is involved in Global Human Resources Strategy which includes strategic design and deployment of Human Resources programmes and systems to employees across four regions and 33 countries. Ruben has concentrated his efforts and energy on creating clarity and alignment within the business. He now has responsibility for the Balanced Scorecard for the Human Resources function. |
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V. Ganapathy Subramanian, Head – Strategic Planning, Infosys Ltd, India
Ganapathy heads Strategic Planning and Performance Management at Infosys. In this role, he is responsible for long and medium term planning for the company, corporate development and driving alignment through the corporate performance management processes across Infosys. He has over 13 years of experience in the areas of strategy, planning and finance, in industries spanning banking, insurance, management consulting and IT Services. Before joining Infosys in 2005, his experience has been in areas of planning and assurance, having set up and headed business planning and financial planning functions in two private sector general insurance companies. Prior to his stint in insurance, he also has consulted for Indian companies, primarily in the areas of strategy and finance.
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Amir Al Janahi, Corporate Controller, DUBAL, UAE
Amir Al Janahi is a member of Dubai Aluminium (DUBAL)’s
Executive Management team working as Corporate Controller.
He is responsible for the effective execution of DUBAL’s strategy
and operational objectives using the Balanced Scorecard, which
was adopted by DUBAL in 2005. Amir also has responsibility for
management reporting, budgeting, forecasting, preparation of
financial statements, internal control and management of the
finance department and the accounts payable process. He has
been with DUBAL since 1988, and formerly held a financial control
role at the Commercial Bank of Dubai. He is a fellow member of
CIMA.
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José María Ortiz, Vice-President, Palladium, EMEA
José María oversees EMEA operations. Since joining
Palladium ten years ago, Jose Maria has developed a
strong professional career, first appointed as the COO
of Iberia Spain, later becoming the Managing Director,
and more recently the COO for the EMEA region. He previously
worked for PwC, collaborating with companies such as Endesa,
Iberdrola, Barcelona City Council, the Spanish government and the
Portuguese government to develop strategy management systems.
The focus of his work has been on the development and definition of
corporate performance tools in large, complex organisations.
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Jeroen De Flander, Managing Director, The Performance Factory, Belgium
Jeroen De Flander is a seasoned international strategy execution expert, top executive coach, seminar leader and highly regarded keynote
speaker.
Jeroen has helped more than 17,500 managers in 22 countries master the necessary execution skills, including the USA, Brazil, Venezuela,
Jordan, Malaysia, Spain, Italy, Russia, Estonia, the Netherlands, France, the UK, Germany, Egypt, China, Croatia, Korea and Belgium. He has
shared the stage with strategy gurus like Michael Porter and Costas Markides.
His book, Strategy Execution Heroes, reached the Amazon bestseller list in five countries. Jeroen is co-founder of the performance factory
– a leading research, training and advisory firm which is solely focused on helping individuals and organisations increase performance
through best-in-class strategy execution.
For several years, he had global responsibility for the Balanced Scorecard product line for Arthur D. Little – a leading strategy consulting
firm. The 50+ companies he has advised on various strategy and strategy execution topics include Atos Worldline, AXA, Base, Bridgestone,
CEMEX, GDFSuez, Honda, ING, Johnson & Johnson, Komatsu, Sony and the Flemish and Belgian governments.
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Bill Padfield, CEO, Dimension Data Asia Pacific, Singapore
Bill (AMP, INSEAD, France) was appointed Chief Executive Officer of Dimension Data Asia Pacific Pte Ltd (formerly known as Datacraft Asia Pte Ltd) in August 2003. Bill joined Dimension Data as Chief Operating Officer in November 2001 and was appointed as an Executive board member in October 2002. As the CEO, Bill manages and oversees all aspects of the Dimension Data Asia Pacific Group's operations, and drives the Group's transition into a world-class IT services company. Bill has 34 years of IT and telecom industry experience in Europe, North America, the Middle East and Asia Pacific. |
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Zillay Ahmed, Organisational Excellence and Quality Advisor, Abu Dhabi Sewerage Services Company, UAE
Zillay Ahmed is an organisational transformation professional with
over 31-years of diversified experience in strategic business planning,
performance management, process improvement, risk management,
Balanced Scorecard, change management, corporate communication,
sustainability reporting, business continuity, corporate governance, business
intelligence and benchmarking. With 27-years of experience in Abu Dhabi,
Zillay is currently a member of the senior management team at ADSSC,
working as Organisational Excellence and Quality Advisor. He has successfully
developed and deployed a unique organisational excellence model at ADSSC,
focusing on process, risk, technology, strategy and performance dimensions.
Zillay has led benchmarking projects at ADSSC with Australian and Canadian
based consortiums, respectively. Prior to joining ADSSC, Zillay worked with
National Bank of Abu Dhabi and later with Abu Dhabi Securities Market
(renamed ADX) as Head of Business Excellence. Not averse to taking risks,
Zillay left the corporate world after 13-years with ZADCO (ADNOC group)
and established his own consultancy practice (Al Bawardi Tatweer) in Abu
Dhabi, which expanded regionally into 8 countries. Partnering with blue-chip
industry leaders like Juran Institute, Gentia, Micrographics and others, he
introduced consortium-style process benchmarking, six sigma and balanced
scorecard in UAE. |
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Tarek El Mourad, Head Of Programms And Performance
Management, Abu Dhabi Education Council, UAE
Tarek is heading the programmes and performance management
division at Abu Dhabi Education Council (ADEC) since April 2007.
Tarek has worked more than 14 years in strategic planning,
effectiveness and performance management. Prior to joining
ADEC, Tarek established and managed the office of Institutional
Research and Planning at Abu Dhabi University and the office
of Institutional Research at the American University of Sharjah.
During his career, Tarek has directed performance management,
institutional effectiveness, business advisory, quality control and
information management units. He has also served as the Human
Capital coordinator for Abu Dhabi government. |
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Aldo Labaki, Consulting Manager, Palladium Middle East, UAE
Aldo Labaki has over 10 years of international experience
in strategy execution, change management and
corporate performance implementation projects in large
organisations. At Palladium, he focuses on definition and implementation of
strategy execution and corporate performance management methodologies,
processes and tools, as well as leading complex change management
programmes. Aldo has international experience in the finance, utilities,
engineering, telecommunications, construction and government sectors.
Prior to joining Palladium, Aldo was a member of the BSC implementation
team in Unibanco (a Brazilian privately held financial institution), achieving
the acclaimed Balanced Scorecard Hall of Fame™ certification for the
organisation. Prior to that Aldo led a major restructuring project for a large
hotel organisation in the US. |
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Muibat Ijaiya, Director, BSC Strategy Management, UK
Muibat is a strategy management and execution expert,
with extensive experience helping organisations to
develop and implement integrated strategy management
systems. Her client engagements range from strategy development, Balanced
Scorecard design and implementation, linking operation plans to strategy,
and business transformation projects. Muibat has over 12 years consulting
and advisory experience with clients including Aviva Plc, EWA, QIB, DHL
logistics, ITFC- Islamic Development Bank, Express Vending, and Allianz
Global Investors – AP. Muibat previously worked with Drs Kaplan and Norton
at Palladium and her industry experience was gained with Eli Lilly - a top ten
global pharmaceutical company. |
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Zakeera Vidler, Director - HR Consulting, ConnectedGroup, UAE
Zakeera Vidler is the Managing Partner at ConnectedHR.
She has extensive experience in the areas of leadership
development, human capital, change management, and
coaching and mentoring and leadership team building experience. Prior to
consulting Zakeera held various leadership development and HR Director
posts within large complex Fortune 500 organisations. Recently, her focus
has been on helping organisations ensure human capital readiness, as well
as supporting them with developing and building high performance oriented
teams - geared for execution. Zakeera has worked with clients including
Bahrain’s Electricity and Water Authority, ITFC, and Woqod Qatar Fuel. |
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Alan Fell, Managing Director, Alan Fell Consultancy, UK
Alan Fell, a Certified Balanced Scorecard Master Professional (by the Balanced Scorecard Institute) is a highly experienced specialist in corporate performance management having spent more than 25 years involved in a wide range of performance management disciplines – both in policy formulation and practical application roles – and more recently as a consultant and trainer.
Alan has 17 years of hands-on experience with the balanced scorecard, from leading a major pioneering scorecard project in 1993-5 to training and consulting around the world for the last 14 years. In more recent years, Alan’s work has focused mainly on the GCC where he has handled innumerable public and customised in-house scorecard training events and he has consulted with a wide range of organisations across many sectors. |
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Yousef Ahmed Al-Muhannadi, Rolling Mill Manager, Qatar Steel, Qatar
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