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| 08:00 |
Coffee |
| 08:30 |
Chairperson’s Opening Remarks
Jacqueline McCartney
International Development Director, Syat, UK & UAE |
| 08:45 |
Breaking Silos: Integrating BSC Into Your Management Tools Ecosystem
• Issues with early generation Balanced Scorecard implementation and resolutions considered
• Upstream integration with the company’s strategic communication platform
• Lateral integration for budget controls
• Downstream integration with the company’s performance management system to cascade goals from corporate to individual
• Remaining challenges and future plans for enhancing Balanced Scorecard implementation
Russell Sy
Managing Director, Strategy And Market Development, TECOM Business Parks, UAE |
| 09:30 |
The Use Of Strategic Modelling In The BSC Strategic Planning And Management Process
• Creating and evaluating strategic options and alternatives
• Verifying and validating strategy by reasoning about strategy and resolving conflicts
• Documenting and communicating the reasoning behind the strategy
• Managing knowledge
• Dealing with emergent strategies and managing the continuous change during strategy execution
Samer Abdulhadi
General Manager, Strategic Planning and Performance Management, Al Falak Electronic Equipment And Supplies Co., KSA |
| 10:15 |
Networking Break |
| 10:45 |
Cascading The Balanced Scorecard To Each Individual Staff Member Within The Retail Banking Group
• Burgan Bank’s experience in cascading the BSC down to each individual staff member
• Linking staff incentives to the BSC
• Working without consultants – it is possible!
Simon Clements
Senior General Manager, Retail Banking Group - Burgan Bank, Kuwait |
| 11:30 |
Line Of Sight: A Visionary Approach Of Individual/Personal Objectives In-Line-With The Organisational Strategy
• KPIs for strategy (dashboard for the organisation)
• Cascading the corporate strategy in operational/ sales plans
• Translation of yearly plans in departmental objectives
• Rewards strategy to PMS (Performance Management System) – hand in hand with corporate strategy
Muhammad Faisal Naveed
Assistant Manager and Head of Organisation Development, Interloop Ltd, Pakistan |
| 12:15 |
Identifying The Right Measures To Deliver Strategic Success
• Exploring how Al Futtaim Group identifies its strategic objectives and how to measure these
• Understanding how Al Futtaim Group used the global economic downturn to revamp the business into a leaner, more agile and better measurable organisation
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| 13:00 |
Networking Lunch For Delegates And Speakers |
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Interactive BSC Team Challenge – Continued…
Moderator
Alan Fell
Managing Director, Alan Fell Consultancy, UK
Facilitators
Debbie Nicol, Principal Consultant, Business en Motion, UAE
Ben Stanberry, Principal Consultant, Olivia Health, UAE
Jacqueline McCartney, International Development Director, Syat, UK & UAE
David Jalili, Managing Partner, Ibtikar Management Services (IMS), UAE
Edy Abou Chakra, Partner, ADDIMA Consulting, UK, Riyadh & Lebanon
Dr Okan Geray, Strategic Consultant, Dubai e-government, UAE
Mazen Dauleh, Senior Director of Strategic Planning, Qatar Telecom (Qtel), Qatar |
| 14:15 |
Step Four – Cascading The BSC Within The Organisation
• Cascading common corporate-level measures and associated targets
• Creating local definitions and local measures
Your Task: Assume the hotel has four main departments: building maintenance, food & beverage, housekeeping and reception. Decide how you will cascade the hotel-level measures/targets (Step 3) to these four departments. Do you need to introduce additional “local” departmental measures? |
| 15:00 |
Step Five – Aligning Initiatives To Achieve The Targets
• Selecting appropriate initiatives that will deliver the sought-after targets
• Combining initiatives around strategic themes
Your Task: Consider what sort of initiatives you might reasonably expect to undertake in order to achieve the measure targets (Steps 3 and 4). |
| 15:45 |
Networking Break |
| 16:00 |
Team Presentations
One team member from each team will be given 10 minutes maximum to deliver their teams’ outcomes from each of the 5 steps over the last two days. Judged By The Facilitators |
| 17:00 |
Team Challenge Award Presentation |
| 17:15 |
Chairperson’s Closing Remarks And Close Of Forum |
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