Benchmarking in the Middle East can be challenging but can be valuable means of understanding how your company’s performance compares to others in your peer group and where you should target your performance improvement efforts. Whether it is same-industry or multi-business or process-based or metric-based or 1-2-1, all approaches can be complex and time-consuming and organisations should be willing to implement changes in order to realise the full benefits. This workshop will present real world benchmarking case studies to delegates to demonstrate how to initiate and deliver performance benchmarking projects in line with multiple approaches. This session will provide invaluable practical tools and insights to allow you to implement a benchmarking initiative in your organisation.
You will see how performance benchmarking works in practice and develop the skills and knowledge to initiate and deliver a benchmarking initiative in your own organisation.
Zillay Ahmed, Organisational Excellence and Quality Advisor,
Abu Dhabi Sewerage Services Company, UAE
Zillay Ahmed is an organisational transformation professional with over 31-years of diversified experience in strategic business planning, performance management, process improvement, risk management, Balanced Scorecard, change management, corporate communication, sustainability reporting, business continuity, corporate governance, business intelligence and benchmarking. With 27-years of experience in Abu Dhabi, Zillay is currently a member of the senior management team at ADSSC, working as Organisational Excellence and Quality Advisor. He has successfully developed and deployed a unique organisational excellence model at ADSSC, focusing on process, risk, technology, strategy and performance dimensions. Zillay has led benchmarking projects at ADSSC with Australian and Canadian based consortiums, respectively. Prior to joining ADSSC, Zillay worked with National Bank of Abu Dhabi and later with Abu Dhabi Securities Market (renamed ADX) as Head of Business Excellence. Not averse to taking risks, Zillay left the corporate world after 13-years with ZADCO (ADNOC group) and established his own consultancy practice (Al Bawardi Tatweer) in Abu Dhabi, which expanded regionally into 8 countries. Partnering with blue-chip industry leaders like Juran Institute, Gentia, Micrographics and others, he introduced consortium-style process benchmarking, six sigma and balanced scorecard in UAE.