Meet the Speakers

Terry Schurter

Terry Schurter is an internationally renowned thought leader, analyst, speaker, and author on the subjects of Business Process Management (BPM) and Customer Expectation Management (CEM). He is noted for his work in developing the IPAPI CEM Method, and the CPP (Certified Process Professional) Program for process practioners. Terry won the ‘Most recognised BPM analyst’ award in 2005, Gartner’s ‘Global thought leadership award 2007’ and the George Westinghouse ‘Excellence’ award in 1993 and 1992, amongst others.

Donald Smith
Director
International Process And Performance Institute, USA

As director of the International Process and Performance Institute (IPAPI.org), Don is a pioneering business process management expert, and speaks, teaches, consults and coaches around the world, in addition to publishing frequently on the topic. Some of his customers include ARASCO, Blue Cross, BAE Systems, British American Tobacco, Cisco, Dubai Customs, Dubai World, Emaar Properties, NEC, Pan Gulf Steel, Saudi Electric Co., University of Phoenix, Wells Fargo, Weyerhaeuser, Virgin Nigeria, Zain Group and others.

Dr Alexander Samarin
Author
Improving Enterprise Business Process Management Systems

Dr Alexander Samarin is a seasoned and successful IT professional with nearly 35 years experience in the provisioning of IT services. In recent years, he has specialised in the development and delivery of enterprise architectures and solutions utilising BPM, SOA, ECM, EA and IT governance. He is the author of the recently published book “Improving enterprise business process management systems”.

Abdullah Sabban
Site Director
GlaxoSmithKline, KSA

Adrian Gill
Business Architect
South African Department Of Defense, South Africa

Amit Chanana
Group Business - Excellence Consultant
Al Tayer Group LLC, UAE

Chia Fong WEE
Senior Director, Enterprise Risk Management
EMAAR, UAE

Donald Smith
Director
International Process And Performance Institute, USA

Prof. Hadi Eltigani
CEO
Abu Dhabi International Centre for Organizational Excellence, UAE

Dr Ron Villejo
Management Trainer
Emirates National Oil Company, UAE

Kahtan Aizouki
Senior Manager Business Process Automation
du, UAE

Laura Salasco
Director Operations And Performance Management
Dubai Healthcare City, UAE

Najeh Mansour
Senior Service Programme Manager, du
Senior Assessor Dubai Quality Awards, UAE

Ritesh Chatterjee
Senior Vice President, Quality
First Gulf Bank, UAE

Steve Tanner
Director
European Center For Business Excellence, UK

Mayez Gebrael
Process Improvement Leader and Certified Master Black Belt
Saudi Aramco, KSA