Post Summit Workshops

A - Tuesday, 2 March 2010

The Process Master Level 1

This masterclass is specifically intended for those with general knowledge of process management that desire to learn the cutting edge principles of process improvement, application of process technology and overall process management success. The course is appropriate for business professionals as well as technology professionals who have business responsibilities.

By registering for this workshop you will be able to:
• Become adept at the key seven steps for process mastery.
• Be able to effectively articulate process goals and the linking of goals to real-world metrics.
• Develop the skills needed to rapidly model any process at the proper level for improvement (as an individual and in a group or workshop setting).
• Learn how to perform process task analysis.
• Understand how to build the context for user experiences And

The Insiders’ Guide to BPM: 7 Steps to Process Mastery

Terry Schurter is an internationally renowned thought leader, analyst, speaker, and author on the subjects of Business Process Management (BPM) and Customer Expectation Management (CEM). He is noted for his work in developing the IPAPI CEM Method, and the CPP (Certified Process Professional) Program for process practioners. Terry won the ‘Most recognised BPM analyst’ award in 2005, Gartner’s ‘Global thought leadership award 2007’ and the George Westinghouse ‘Excellence’ award in 1993 and 1992, amongst others.

B - Wednesday, 3 March 2010

Sustainable Process Innovation

Everyday smart people can innovate, and the activity is made easier when we are given the tools to deliver it in a consistent and predictable (sustainable) fashion. This seminar teaches what innovation really is and how to use the raw material imbedded within the process itself to drive innovation; even to the point of finding many different innovative shapes the process could possibly take.

Workshop attendees will be able to:
• Identify the customer of a process and its Moments of Truth
• Leverage Moments of Truth to find all the possible shapes a process might take
• Create innovative processes resulting in various levels of market differentiation and/or market leadership
• Learn to categorise innovation in terms that facilitate match any organisational strategy that emerges

C - Thursday, 4 March 2010

Improving Enterprise BPM Systems

This cutting edge workshop is based on Dr Samarin’s latest book and will cover:
• BPM reference model and related concepts
• Relevant standards and tools
• Architecting your BPM system
• Typology of BPM artefacts
• BPMN introduction
• BPMN diagramming style
• Practical process patterns
• Modeling procedure
• Advanced practical process patterns