Course Outline - Day 4

<< prev page

next page >>

Course Timings: Registration and coffee will be at 8:00 on Day One. The course will commence at 8:30 and conclude at 14:30 followed by lunch. There will be two networking and refreshment breaks at appropriate intervals.

Course Prerequisites: Delegates should have some basic working knowledge of process mapping.

Day Four – Wednesday, 17 December 2008

Process Simulation
• The simulation scenario
• Identifying the parameters of a simulation
• Evaluating results
• Comparing to reality

Demonstration – A Simulation Tool

Process Change Management
• The drivers of change
• Leveraging people and processes
• Barriers and accelerators for change

Exercise – A Simple Culture Assessment For Change

Process Risk Management And Processes
• The risk management process
• Process risk analysis
• Risk mitigation and remediation
• Integrating risk management into strategy

Exercise – A Crisis Risk Assessment

<< prev page

next page >>

Day

1

2

3

4

5