Meet Your Expert Course Director

    Photo of Peter Dilger DMS MCIM FCIPD

    Peter Dilger DMS MCIM FCIPD
    Principal Consultant
    Keystone Associates, UK

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Accredited by

ISMM

Regional Recruitment Partner

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In House Training

IIR CTS In House Training



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7 Key Benefits

  1. Gain an understanding of the communications skills, characteristics and behaviours used worldwide by the most successful negotiators
  2. Understand when to bargain and when to negotiate
  3. Practice the key planning elements including determining both parties trading currencies, setting tactical roles, setting objectives, setting your settlement range, setting backstops, and identifying common ground
  4. Understand and gain hands on experience of when and how to use, proposing, signalling, “if – then” trading and gaining commitment
  5. Examine the key areas of establishing control and evaluation procedures to ensure compliance with the negotiated terms and conditions
  6. Gain an insight in how to combat the use of power plays, ploys and tactics
  7. Understand the importance of BATNA (Best Alternative To a Negotiated Agreement)

Who Should Attend?

  • Directors/Managers/Team Leaders
  • Business Development Managers
  • Senior executives/Entrepreneurs
  • Sales Managers/Sales Negotiators/Key Account Managers
  • Telesales Managers/Supervisors
  • Sales/Marketing Consultants/ Marketing Managers
  • Channel Managers
  • Buyers, purchasing staff
  • Contract Managers
  • HR Staff/Recruiters
  • Government Officials