| 08.00 |
Registration And Morning Refreshments |
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| 08.30 |
Chairman’s Opening Remarks |
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| 08.45 |
The Insiders’ Guide To BPM: 7 Steps To Process Mastery
Based on the book, The Insiders’ Guide to BPM: 7 Steps to Process Mastery (Schurter/Fingar), Terry Schurter delivers a thoughtprovoking, interactive, and entertaining introduction to each of the 7 Steps of Process Mastery including: goal-setting, elegant process design, improving personal productivity, real-time orchestration, process tuning, process transparency and the all important customer experience… the very pillars of success in the 21st Century.
Terry Schurter
Author Business Process Management And Customer Expectation Management The Insiders’ Guide to BPM: 7 Steps to Process Mastery |
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| 09.30 |
Practical Use Of An Architectural Framework For Improving Enterprise BPM Systems
The aim of this presentation is to share my experience of the application of an architectural framework (which combines BPM, SOA and EA) to several business cases.
Dr Alexander Samarin
Author Improving Enterprise Business Process Management Systems |
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| 10.15 |
Networking And Refreshment Break |
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| 10.45 |
Excellence In Leadership And Its Role In Organisational Development
• Leadership role at the personal level (the individuals)
• Leadership role at the interpersonal level (the team)
• Leadership role at the management level (the subordinates)
• Leadership role at the organisational level (The system as a whole )
Prof. Hadi Eltigani
CEO Abu Dhabi International Centre for Organizational Excellence, UAE |
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| 11.30 |
Sustaining Excellence: Driving Sustainable Returns From Your Process Improvement Program
• The top 5 do’s and don’t for creating full Process Improvement capability
• Moving from project based programs to strategy based programs
• Creating Centers of Excellence as a sustainable framework for continued Process Improvement capability
Donald Smith
Director International Process And Performance Institute, USA |
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| 12.15 |
Lunch For Speakers And Delegates |
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| 13.30 |
Business Process Excellence At du: Rolling Out Business Process Management Initiatives Across Different Departments – What To Avoid And What To Recommend
Kahtan Aizouki
Senior Manager Business Process Automation du, UAE |
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| 14.15 |
A Benchmarking Study Examining Process Improvement With The UK’s HMRC (Inland Revenue) Agency: Achieving Cost Reduction In The Processing Division
• Providing an insight into how a lean improvement programme was successfully implemented into a large complex public sector organisation in the UK;
• Presenting a framework of the key enablers identified through the study for the successful implementation and sustainment of an improvement programme;
• Communicating what the HMRC leaders considered to be the good practices worthy of adoption in their own organisation;
• Fuelling the debate on the difference between lean implementation in a service compared to a manufacturing environment.
Steve Tanner
Director European Center For Business Excellence, UK |
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| 15.00 |
Networking And Refreshment Break |
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| 15.30 |
The Significance Of Innovation In BPMS/BPE
• Defining Innovation
• Where innovation fits in BPMS/BPE journey?
• Analysing different methodologies and ways of Innovation
• Making Innovation a part of organisation’s culture
• Defining and redefining excellence
Amit Chanana
Group Business Excellence Consultant Al Tayer Group LLC, UAE |
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| 16.15 |
Intersections Of BPE And Talent Management: Strategic Competency Modeling, Learning And Development And Performance Management
Dr Ron Villejo
Management Trainer Emirates National Oil Company, UAE |
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| 17.00 |
Chairman’s Closing Remarks |
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| 17.15 |
End Of Conference Day One |