In Association With

CIPD - The Chartered Institute of Personnel and Development

    About Your Expert Programme Leader

    Photo of Donald Smith

    Donald Smith
    Director
    International Process and Performance Institute (IPAPI)

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Regional Recruitment Partner

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In House Training

IIR CTS In House Training





Who Should Attend CPP?

Anyone who has responsibility for process and/or performance in specific ways (or in general) will benefit from this course. Specific professional categories or titles include:

  • Business Analysts
  • Business Process Analysts or Engineers
  • Process Owners
  • IT Systems Analysts
  • IT Systems Managers
  • PMO
  • Managers (Resource, Operating, Functional, etc.)
  • Executives and some Senior Executives

By attending the course you will be able to:

  • Effectively analyse any process or service with key process diagnostics
  • Benchmark any process or service
  • Optimise any process by increasing efficiency and decreasing costs, often in projects taking less than 90 days
  • Identify the customer of a process and their Successful Customer Outcomes (SCOs)
  • Identify measurable Key Performance Indicators (KPIs) for a process
  • Link KPIs to SCOs to monitor and measure real success
  • Increase customer satisfaction by delivering Successful Customer Outcomes (SCOs)
  • Identify and prioritize multiple actions for rapid and effective improvement
  • Identify and categorize multiple levels of innovation in terms of market differentiation and leadership to match whatever desired organizational
    strategy emerges
  • Create innovative processes resulting in market differentiation and/or leadership

What Is Included?

  • Guided instruction, mentoring and coaching from an IPAPI Certified Coach
  • Exposure to three to four real world case studies
  • A ccess to the IPAPI Online Training System for one year
  • Access to online course materials, case studies and templates
  • Continued mentoring and coaching for a period of one year from your coach
  • CPP Certification upon successful completion and submission of case study work